Refund and Returns Policy – Santz Luxury Perfume

Refund and Return Policy

Thank you for shopping at Santz Luxury Perfumes. We strive to ensure that our customers are completely satisfied with their purchases. However, we understand that occasionally, issues may arise. Please review our Return & Refund Policy to understand our procedures and conditions.

Returns

Eligibility for Returns:

– Returns are accepted only if the product is damaged upon arrival.

– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (UNBOXING VIDEO IS MANDATORY)

-There is no return or refund applicable if customer don’t like smell / fragrance.

Return Process:

1. Inspection: Upon receiving your order, please inspect the item for any damage. If you find any, contact us immediately.

2. Notification: Notify us of the damage within 2 days of receiving the product by emailing us at [santzluxuryperfume@gmail.com](mailto:santzluxuryperfume@gmail.com). Include your order number, a description of the damage, and photos if possible.

3. Return Authorization: Once your return request is approved, we will provide you with instructions on how to send the damaged item back to us.

Shipping:

– Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

Refunds

Refund Process:

1. Inspection: Once we receive your returned item, we will inspect it to verify the damage.

2. Approval: If the return is approved, we will process your refund.

3. Payment: Refunds will be credited back to your original method of payment. This may take 3-7 days , depending on your card issuer’s policies.

Partial Refunds:

In some cases, only partial refunds are granted (if applicable):

– Any item not in its original condition, damaged for reasons not due to our error.

– Any item that is returned more than 30 days after delivery without prior authorization.

Non-Refundable Items:

– Gift cards

– Sale items (if applicable)

Exchanges

We do not offer exchanges at this time. If you received a damaged item and need a replacement, please follow the return process and place a new order.

For any questions or concerns regarding our Return & Refund Policy, please contact us at santzluxuryperfume@gmail.com. We are here to assist you and ensure your satisfaction with Santz Luxury Perfume. “Santz Luxury – Where scent becomes statement. Get In Touch

Support :-

10:00 AM to 6:00 PM (MON-SAT)

Address:-

D-163 devli road Khanpur near royal apartments pincode 110080

Mail :-

Santzluxuryperfume@gmail.com

Contact No :-

+91 9919263500